Author
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Topic: Very angry at Staples
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Kevin
rabble-rouser
Babbler # 3645
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posted 05 February 2004 07:20 PM
So here's a pretty sad and angering story.I live in BC, and I have bought a nice laptop computer from Staples in Maple Ridge. Then, on December 27 the screen broke. Very upsetting, so we got it into Staples for repairs that day. A week later, they told me that the screen would need to be repaired. I got the computer back and retrieved important information and then brought it back to the store to get the computer repaired. Many weeks passed by. We phoned the store and were told repetitively "two weeks!" but alas, no response. Then we were told a date - Jan 29th (my birthday). No one phoned. I phoned the store, explained the problem, and was told that the computer had been sent in on the 20th of January for repairs and that it would take two weeks. I asked how the store could possibly have held the computer for two weeks before sending it in and got no response. I explained to the person on the phone that because I was a student I needed my computer. He had no answer. Then I told him to call me back with a definite[/] date for my computer to be returned. [b]He said he wanted to make sure that he had the right number, and read a number to me - a 778-***-****! My area code is 604!!!!!! He apparently corrected the problem. He promised the computer would be done by Feb 5. So the two weeks passed. Now it is Feb 5, and the computer was not in the store, and they had no idea where it was. The manager STILL HAD THE WRONG PHONE NUMBER and said he'd call and find out what is up! This repair is costing me $500 (a hell of a lot for me) and I've been without my computer for SIX WEEKS and a new semester of school has started. I'm very angry. I for one want to tell Staples that I will NEVER shop there again and want to tell everyone else that because of this incredibly crappy service. Just an FYI / Rant
From: Simon Fraser University | Registered: Jan 2003
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Sine Ziegler
rabble-rouser
Babbler # 225
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posted 05 February 2004 08:08 PM
I've had a similar problem. Laptops are very very fragile and getting a warranty is extremely important.I went to get my ibook fixed at a Mac-Apple dealer store who gave me basically the same service you got a Staples. In the end they said they weren't working for Apple anymore and told me to go somewhere else. So I did and it was much better. Can't you send the computer back to the makers? Don't they have a warranty? Have you called the company who makes it? Ick though... poor you.
From: Calgary | Registered: Apr 2001
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Tommy_Paine
rabble-rouser
Babbler # 214
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posted 06 February 2004 05:49 AM
You know, it seems to me I keep running into customer service problems more often these days.I think I talked about the garbage can I bought from Canadian "Crappy" Tire that malfunctioned after just three days normal use. I'm fairly convinced the garbage can had been returned by a previous customer, "repaired" and repackaged. I'm also fairly certain they sold my name and phone number to every telemarketer in Canada. A roof rake from Home Hardware came without the necessary bolts and nuts for assembly. They did, however, fix it. Rebecca had trouble with Bell Canada, whose insocience over their error was infuriating. And so was the fact that my "male" based complaint bumped her up on the priority list. These corporate bastards are just so freaking arrogant, they don't even care about abusing thier customers anymore. As usual, I have a long rambling solution to all this, but we'll just skip that and go to the bottom line: Guillotines.
From: The Alley, Behind Montgomery's Tavern | Registered: Apr 2001
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Kevin
rabble-rouser
Babbler # 3645
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posted 12 February 2004 12:30 AM
Well it's all resolved now.Gary, the sales manager, got involved and finished it all up. I have the computer back, typing on it right now, and didn't have to pay much at all. I'm quite happy with the way Gary fixed it all up in the end - the whole problem ended up being the lack of communication between sales agents. Good job Gary! and I'm happy to say that I will be shopping at Staples again. Michelle or Audra, feel free to lock this topic, and thanks for the space to rant. And everybody else- thanks for the support! Especially you, DrC.
From: Simon Fraser University | Registered: Jan 2003
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