quote:

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Abuse from British and American customers is driving increasing numbers of Indian call centre workers from their jobs, defeated by the strain of handling persistent rudeness.
Irate customers was cited as one of the main industry stress factors in a recent survey of call centre staff and some organisations have begun employing psychiatrists and counsellors to help employees to cope.

'I've had people tell me, "Back off, Paki, and don't call me again", said Eugene, 27, whose former employer, Spectrumind, provided an accounts services for BT. 'There was a lot of racist abuse once people detected from our accents that we weren't English. I saw girls reduced to tears by it.'

Pooja Chopra, 29, from Delhi, who spent two years fielding calls for BT Cellnet and America Online, faced similar abuse. 'People would say, "You're a Paki, I don't want to talk to you, pass me to someone who can speak my language".

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I half expected to find it in the racism forum, and that could be appropriate.

On the other hand, Consumption and Labour could be appropriate.

I, for one, go out of my way to purchase and subscribe to "Canadian". When I find that my intent has been thwarted by such "off-shoring", yes, it is annoying, and yes I do often refuse to deal with the off-shore. I think I, again, go out of my way to not offend. I always explain that my "beef" is with the corporation, not the person I'm talking to. I wish him/her the best, but explain that I think the employer is being deceitful.