Richard

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[ 03 May 2008: Message edited by: oldgoat ]

That is a good question.

In my opinion, it is pure paradise. The locals have an expression, "pura vida" which means pure life. It is a peaceful society,95% literacy rate, stable government and the best sea food and fruit that you could every taste.

Imagine $5 a pound lobsters and 50 cent beer. Some may say that those two factors could be paradise.

Best regards,

I'm going to fire all my Canadian call-centre workers and outsource their jobs to sunny Costa Rica right away!

Let me know when you are ready.

I may have some good suggestions for you.

If I didn't make my quota they took my fucking chair away!

Maybe what you should focus on is becoming a call-centre owner yourself so you, too, can reap the profits others can only imagine.

I myself was thinking of starting a call centre in Toronto, but now with Richard's excellent encouragement and information will reconsider.

I am sorry that you had a bad experience at your call center job.Not all owners are slave drivers or inconsiderate of their employees. Yet, they are under pressure to produce specific results for their clients or they will lose their account. Sometimes, managers do not use their best judgement when trying to motivate their troops.

I have taken the liberty of using positive motivation and spend a good portion of my time on the floor so that I can personally assist each agent. Taking a chair away does not help, it in fact makes the agent resentful (like you are). By keeping a structure and really monitoring an agent, the agent will eventually find a rhythm, have a break through and shine on the phone. It can happen.

Sam

Thank you for your reply. Unless you are looking for a specific Spanish speaking niche, there is nothing to worry about in the Canadian call centers. I am not here to hurt your industry, in fact, I would like to share my experiences and advice to help raise the bar in the industry. It is a small world after all...

In regards to the Lobsters and beer, I am also trying to lighten up a bit and have a little fun as well. After going through an initial hazing, I want the members to at least know that I have a sense of humor.

Best regards,

It's Monday morning. I'm closing this thread for massive irrelevance to babble's mandate.

Richard, please scroll all the way to bottom of the page to read the policy statement. I also suggest you read a few other threads, particularly in the "Labour and Consumption" forum, to get a feel of the kind of things we talk about here.