posted 19 February 2006 01:34 PM                   

I think theres a difference in organizing patterns between outbound call centres (the survey/market research companies) and the inbound centres (like the CN callcentre, or various other corporate inbound info-line type of stuff). The outbounds tend to be less organized, and have a more contingent workforce (not sure which causes which, though). From what I've seen, the inbounds tend to to be organized if their parent companies are, and often with their respective union.