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The Canada Revenue Agency (CRA) says it has a plan to improve its client service to Canadians. The problem is they think they can do it by reducing the number of staff who actually provide the service. One plan is to make the many taxpayers who visit their offices for statements of earnings printouts and other information wait to receive the printouts in the mail. Computer terminals at CRA locations aren't being equipped with printers so taxpayers without access to work or personal computers will just have to wait.

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