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Topic: Bell ExpressVu customer complaints?
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Stephen Gordon
rabble-rouser
Babbler # 4600
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posted 08 July 2004 07:24 PM
Grr. That's what I use, and I had the nerve to try to hook up a new computer to my existing account. After FOUR FRICKIN' HOURS on the telephone, it STILL doesn't work.So I'm still using the old computer. Then the other day, I got a message from them asking my opinions based on my call. I wasn't happy, and I told them so. Not that it'll change anything.
From: . | Registered: Oct 2003
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radiorahim
rabble-rouser
Babbler # 2777
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posted 08 July 2004 11:27 PM
quote: Grr. That's what I use, and I had the nerve to try to hook up a new computer to my existing account. After FOUR FRICKIN' HOURS on the telephone, it STILL doesn't work.So I'm still using the old computer.
Don't know about the Bell Expressvu problem, but as for Sympatico...what's the problem? Perhaps one of us can help you! There are a few geeks here on babble Been using Sympatico high speed for years relatively trouble free...have a home network attached to it. Unless there's a problem with the telephone line or some kind of hardware problem, Sympatico is relatively easy to setup. Although when you do have this kind of problem that is where Bell is a royal pain in the ass...I was setting up Bellnet's commercial DSL service in an office setting a couple of years ago and there were telephone line problems. That's where you do get into Bell's "voice mail hell"...and you have to push your way past the "first tier" tech support who really don't know anything other than what's in the manual. You know..."yes I'm a computer geek and I know what I'm doing. No I will not reinstall my network card drivers...my network card works perfectly well and talks to my network. Yes my network cable is plugged in."
From: a Micro$oft-free computer | Registered: Jun 2002
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HeywoodFloyd
token right-wing mascot
Babbler # 4226
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posted 09 July 2004 12:04 AM
My experiences with Telus are awful. Here is my story that Greg Michetti published in the Sun group of papers: quote: Hi Greg; Earlier this year, I bought my first house. It was brand new and in a new development. I contacted Telus and scheduled a move two months in advance of the possession date. No problem, they said. I didn't give it any more thought. Possession Date: We start to move stuff into the house. Knowing that service changes can take a little time, I leave the phone in my old place for a day and hook up another one in the new place. Possession date +1: I pick up the phone in the new place. No service. No biggie really and I have bigger fish to fry. Possession date +2: I pick up the phone in the new place. No service. Possession date +3, +4, +5: I pick up the phone in the new place. No service. Possession date +7: I contacted Telus to find out what was happening. After three tries, I get to a person who tells me that there is no record of my move. I give her the order number. Still no record. She tells me that it won't be hooked up for another 20 days as someone has to come to my house to check the line. This is the line that a Telus subcontractor installed and certified when the house was built and the same line that has a big Telus sticker on it. Possession date +27: The phone goes live. Yaaay. Final cell phone bill: $300+. Possession date +90: Sprint offers service in my area. I switch. Here is a second story, from the same guy. I was running a nomination campaign this year in Calgary for a candidate in a national political party. We set up a storefront office and ordered Internet and phone service from Telus. Campaigns are normally rather short events so the services have to be up and running ASAP. I ordered the service one month in advance of the office opening. I had an order number, a work order number, and an install date. The install date comes and no one shows up. A week goes by with a promise every day of someone arriving and nothing happens. Finally, I get a cell phone call telling me that the service is up and running. I pick up the phone and nothing. Turns out they didn't bother to run the service from the building junction box into the office. I had to hire a private company to do the job we had already paid Telus to do. This only pales in comparisons to the Internet issues. The Internet group took an additional month to get the DSL line up and running. They kept on losing, forgetting, or incorrectly setting up the address information on their end. The campaign office was active for two months. We had phones for seven of the eight weeks and Internet access for just under four. I have resolved never to deal with Telus again. Once my cell phone number becomes portable, I am dumping my account with them.
http://tinyurl.com/3bd22
From: Edmonton: This place sucks | Registered: Jun 2003
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Cougyr
rabble-rouser
Babbler # 3336
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posted 10 July 2004 01:16 AM
As a follow up to my previous post, I found this explanation:Tiered servicing. quote: All customers were analyzed and categorized according to current value of portfolio and future revenue potential. They were queued in five tiers and a different service level objective assigned with the most profitable getting the best access and highest skilled agents. The customer's PIN initiated the routing to the appropriate queue and as customer value moved up or down, the queue destination could change without the customer being aware of the change.
Now we know why Bell wants callers to input their phone numbers. Anybody else think this stuff is kinda dirty? [ 10 July 2004: Message edited by: Cougyr ]
From: over the mountain | Registered: Nov 2002
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Cougyr
rabble-rouser
Babbler # 3336
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posted 22 July 2004 03:29 PM
I finally got a reply out of Bell Expressvu. For those who need it, the email is: expressvu . I should have guessed. Why they couldn't post that is beyond me.Edited because this didn't post properly, so I'll try again. Nope, that didn't work. Let's try quotes. Nope, they didn't work. I'll get rid of the <> marks. [email protected] [ 22 July 2004: Message edited by: Cougyr ] [ 22 July 2004: Message edited by: Cougyr ] [ 22 July 2004: Message edited by: Cougyr ]
From: over the mountain | Registered: Nov 2002
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